Privacy Policy

This document sets forth the Privacy Policy for the Timberwood Panels website. Timberwood Panels is part of the Big River Group. Timberwood Panels is committed to providing you with the best possible customer service experience. Timberwood Panels and Big River Group are bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.

Collection of Your Personal Information

Many aspects of this website can be viewed without providing personal information. However, to access certain customer support features, product resources, or account-related services, you may be required to submit personally identifiable information, including but not limited to your name, phone number, email address, company name, and job title. This may also include creating a unique username and password or providing information to assist with password recovery. Your information may be stored in a secure central database managed by Big River Group.

Sharing of Your Personal Information

From time to time, Timberwood Panels and Big River Group may engage third-party service providers to perform services on our behalf, including but not limited to customer support, freight and logistics, website hosting, transaction processing, and marketing communications. These organisations will only be provided with the personal information necessary to perform their services. Timberwood Panels and Big River Group take reasonable steps to ensure these providers are subject to confidentiality and privacy obligations in relation to the protection of your personal information. Your personal information will not be sold to third parties. Personal information will not generally be disclosed to overseas third parties except where required for the delivery of the services outlined above.

Use of Your Personal Information

When visiting this website, we may collect certain non-personally identifiable information including, but not limited to: Browser type, version, and language Operating system Pages viewed while browsing the website Page access times Referring website addresses This information is collected for internal purposes including website analytics, improving user experience, monitoring website performance, and delivering relevant content. From time to time, customer information may be used for purposes not previously disclosed in this Privacy Policy. If our information practices change in the future, updated practices will apply only to information collected after the policy change has been implemented. Your personal information may also be used for relevant direct marketing communications relating to Timberwood Panels, Big River Group products, services, updates, and promotions. You may opt out of marketing communications at any time.

Changes to This Privacy Policy

Timberwood Panels and Big River Group reserve the right to amend this Privacy Policy at any time. Updated versions will be published on this website. If you object to any aspect of this Privacy Policy, you should discontinue use of this website.

Accessing Your Personal Information

You may request access to the personal information we hold about you and request corrections where necessary, subject to exceptions permitted by law. Requests for access may need to be submitted in writing for security purposes. Timberwood Panels and Big River Group reserve the right to charge a reasonable administrative fee for locating and providing requested information where permitted by law.

Contact Us

Timberwood Panels and Big River Group welcome your feedback regarding this Privacy Policy. If you have any questions, concerns, or complaints regarding the handling of your personal information, please contact us during business hours, Monday to Friday.

Phone: (02) 6644 0900
Post: Attn: Privacy Officer, Big River Group, Trenayr Road, Junction Hill NSW 2460
Email: grafton@bigrivergroup.com.au